SOCIETY’S BRANCH NETWORK IS SIMPLY THE BEST – IT’S OFFICIAL!
N&P is celebrating scooping a top customer service award – after being named ‘Best Regional Branch Network’ in the Your Money awards.
The award was given after a series of mystery shopping visits were made to N&P branches. The Your Money judges said:
“One building society that has been a steadfast servant amid the economic downturn has been Norwich and Peterborough (N&P), a rock in stormy seas. With a network of more than 50 branches throughout East Anglia, Northamptonshire, Lincolnshire and Bedfordshire, N&P gives its customers plenty of choice and convenience. It also has a helpful contact centre open six days a week and still offers customers the opportunity to deal with it by post should they so wish.
“N&P has established and maintained an excellent rapport with its customers and is renowned for its service standards.”
Mark Eaton, Head of Retail Sales and Service at N&P, said: “We are absolutely delighted to have won this award because it recognises that we strive to provide excellent service to our customers. We are very proud of the staff in our branches and contact centre, it really is true that great staff make a great business. 88.9% of our customers say they are satisfied or very satisfied with our service, and to have this reinforced by Your Money's mystery shopping exercise is fantastic.”
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